Welcome to Casinoplis
Casinoplis (hereinafter referred to as the "Platform", "we", or "us") is a digital entertainment platform serving online gaming users in Bangladesh. The terms and conditions described on this page ("Terms") apply to the use of all Casinoplis services.
By creating an account on Casinoplis or using any of our services, you are deemed to have read, understood, and agreed to all of these terms and conditions. If you do not agree with any part of these terms, please refrain from using Casinoplis.
Important: These terms and conditions are written in Bangla to ensure Bangladeshi users can understand them easily. For any questions, contact us at support@casinoplis.ws.
01Account Registration & Verification
To create an account on Casinoplis, you must register with accurate and truthful information. Each person may hold only one account, and every account goes through a strict verification process.
- At registration, you must provide your full name, date of birth, a valid email address, and a mobile number.
- Opening multiple accounts from the same device or IP address is strictly prohibited.
- Identity verification (NID/Passport) is required before any withdrawal request can be processed.
- Keeping your account password confidential is solely your responsibility.
- Registering with false information may result in account termination and forfeiture of any deposited funds.
02Eligibility & Age Requirements
Casinoplis is strictly for adults. You must be at least 18 years old to use this platform. Minors are not permitted to create an account or participate in any gaming activity.
- A government-issued ID may be required at registration to verify your age.
- Casinoplis reserves the right to close any account operated by a minor at any time.
- Parents and guardians are responsible for ensuring that minors in their care do not access this platform.
Failure to pass age verification will result in immediate account closure and all associated transactions will be voided.
03Deposit & Withdrawal Policy
Casinoplis processes all financial transactions via bKash, Nagad, Rocket, and other approved mobile banking methods. All transactions are secured with encryption.
- The minimum deposit amount is ৳500; the maximum deposit limit is determined by your account tier.
- Withdrawal requests can only be made from verified accounts and are typically processed within 1–3 business days.
- Withdrawals must be made through the same method used for the deposit; transfers to third-party accounts are not permitted.
- In cases of suspicious transactions, Casinoplis may request additional documentation and place a hold on payments.
- Any applicable currency conversion fees or bank charges are the responsibility of the user.
04Bonus & Promotion Terms
Casinoplis offers welcome bonuses, reload bonuses, cashback, and other promotions from time to time. All offers are subject to specific terms and conditions.
- Withdrawals are not permitted until the wagering requirements attached to a bonus have been met.
- Each promotion has its own validity period — any unused bonus will be forfeited once it expires.
- Each promotion may only be claimed once per user, unless the promotion's terms state otherwise.
- Any attempt to abuse or circumvent bonus terms will result in the bonus being forfeited and the account suspended.
- Casinoplis reserves the right to modify or cancel any promotion at any time without prior notice.
05Gameplay Policy & Fairness
All games on Casinoplis are powered by certified Random Number Generator (RNG) technology, ensuring fully impartial and verifiable outcomes.
- Game outcomes are fully automated and not predetermined — there is no human intervention.
- If a game is interrupted due to a technical fault, all bets will be automatically refunded.
- If the rules of a game are unclear, contact support — claiming ignorance will not be accepted as a defence.
- Casinoplis is the sole authority on all final decisions regarding any game.
06Prohibited Activities
The following activities are strictly prohibited on Casinoplis. Violations may result in account termination and legal action.
- Money laundering or transacting using funds from illegal sources.
- Using bots, scripts, or automation software to play games.
- Attempting to hack or gain unauthorised access to another user's account.
- Exploiting any bug or glitch in the platform's systems or software.
- Using multiple accounts to claim bonuses or take advantage of promotions.
- Playing on behalf of a third party or using someone else's funds.
07Privacy & Personal Data Protection
Casinoplis takes the protection of users' personal data very seriously. Our privacy policy is detailed separately.
- Personal data is used solely for service delivery and legal compliance.
- Your information is never sold or shared with third parties.
- Your data is protected using SSL encryption and advanced firewall technology.
- For more details, visit our Privacy Policy View page.
08Account Suspension & Closure
Casinoplis reserves the right to temporarily suspend or permanently close any account under the following circumstances.
- If evidence of a terms violation is found.
- If identity verification fails or false information is found to have been provided.
- In cases of suspicious financial transactions.
- At the user's own request (self-exclusion).
- Any valid balance will be returned after account closure, however bonus balances may be forfeited.
09Responsible Gaming Commitment
Casinoplis believes entertainment should be fun, not addictive. That's why responsible gaming is our top priority.
- You can set daily, weekly, and monthly deposit limits at any time.
- You can use the self-exclusion option to take a break from gaming for a set period of time.
- If you notice signs of addictive behavior, please reach out to our support team.
- For more details, visit our Responsible Play View page.
10Right to Amend Terms
Casinoplis reserves the right to amend these terms and conditions, in whole or in part, at any time. Users will be notified of significant changes via email or an on-platform notification.
- Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.
- Make it a habit to review this page regularly.
- The most current version of the Terms & Conditions shall always take precedence.
11Contact & Complaints
If you have any questions or concerns about these Terms, please contact our support team. We're always here to help.
- Email: support@casinoplis.ws
- Live Chat: Available after logging in to the platform (24/7)
- An initial response will be provided within 48 hours of a complaint being submitted.